FAQs
Frequently Asked QuestionsWhat does a ONeCALL® Virtual Dispatcher do?
In this video (3:31), we will take you through the step-by-step workflow of how our dedicated dispatchers manage each flight request, ensuring every detail is covered.
Please click on the section to see our responses to the most commonly asked questions for ONeCALL® Flight Dispatch.
How do we differentiate trips between clients?
At ONeCALL® Flight Dispatch, we understand that each client is unique. That’s why we’ve developed an internal proprietary calendar that differentiates trips without compromising confidentiality.
Our calendar provides a high-level overview of each trip, displaying only essential details like start and end dates along with your company name—no personnel or passenger information is ever stored.
How does ONeCALL keep track of trips they are working on?
ONeCALL® Flight Dispatch has an internal proprietary calendar that provides a high-level overview of each trip, displaying only essential details like start/end dates along with company name.
Once the client has informed us of a trip that ONeCALL® Flight Dispatch will be assisting with we build that trip on our calendar with a hyperlink that will take us to the client’s platform. Which the client of course has complete control of ONeCALL’s access of their platform.
How does ONeCALL access our platforms?
At ONeCALL® Flight Dispatch, we prioritize your control and security while streamlining your trip management. When you partner with us, you have the option to grant us access to the various platforms you use for dispatching trips – either by creating an account just for ONeCALL® or by setting up an administrative account for our dedicated team.
You decide when we can assist, and you can turn our access on or off at any time. This ensures that you always have a grip on your operations while benefiting from our expertise in flight dispatch.
By choosing ONeCALL®, you’re not just getting a service; you’re gaining a trusted partner that respects your privacy and enhances your efficiency. Let us help simplify your dispatch process, while you stay in charge!
How do we trust ONeCALL?
Imagine a partner who not only understands your needs but is genuinely invested in your success – that’s ONeCALL® Flight Dispatch. We know that trust is more than just a business transaction; it’s about building a relationship founded on reliability and support.
At ONeCALL®, we’re committed to earning that trust every day. Our belief in the quality of our services is so strong that we don’t lock you into long-term contracts. Instead, we invite you to give us just one month to demonstrate how we can elevate your flight dispatch experience. We’re confident that once you see the difference we make, you’ll find yourself coming back time and time again.
With us, you’re not just another client – you’re a valued partner. Let us show you what it means to have a steadfast ally by your side. Trust ONeCALL®, and together, we will ensure a safe and smooth flight.
Is ONeCALL trying to take my job?
At ONeCALL® Flight Dispatch, we’re not here to replace your existing team; we’re here to empower them. Think of us as an extension of your dispatch staff – available on-demand providing supplemental support 24/7/365 days a year – to provide the crucial virtual support when you need it most.
In an industry that prioritizes crew rest and downtime, it’s easy to overlook the well-being of flight dispatchers. We believe that your dispatch team deserves the same level of care and respect as the pilots they support. By partnering with ONeCALL®, you can help your dispatchers achieve better work-life balance, reducing fatigue and minimizing the risk of costly mistakes.
Let us support your team so they can continue to perform at their best, while also prioritizing their well-being. Together, we’ll create a safer and more effective operation, ensuring that everyone in your organization can thrive.
What is the onboarding process and how long does it take?
The onboarding process at ONeCALL® is designed to progress at the client’s pace but typically takes two weeks or less based on our experience.
We utilize a 1:2:1 shadowing method, where an ONeCALL® representative observes your team as they handle their tasks, communication, and dispatch, documenting each step along the way. Next, we move into a tandem shadowing phase, where both ONeCALL® and the client co-manage the dispatch of the trip.
Finally, ONeCALL® will take over the full dispatch while the client observes. It will ultimately be up to the client to determine when ONeCALL® is ready to dispatch.
What does your service cost?
Please contact ONeCALL® Flight Dispatch and a team member will be happy to provide you with the various service levels we offer (all include opt-out options) along with rates.
What if I only need you for FMLA, vacation, sick days, our a couple weeks per year, etc…? What does that service/cost look like?
Custom pricing may work best for you.
Please contact ONeCALL® via info@onecallflightdispatch.com or call us at +1 980-202-7039